Privacy policy

  1. Introduction

Primax telecommunications is a company that takes your privacy seriously. It acts in accordance with the applicable legislation of data protection. This privacy statement applies to your personal data processing by Primax. When you contact us, register an account, purchase our products, or visit our website, we collect information about you. Under data protection legislation, some of this information is classified as personal data and is collected anytime you submit for whatever reasons. This privacy statement gives a description of the type of personal data collected by Primax and the purposes of processing of this data. It also indicates your rights under the legislation of applicable data.

Particularly important information

Who we are: for the legislation of applicable data protection, Primax is the data controller of your personal data with its main address at Unit A122, 20 Lexington Drive, Norwest Business Park, Bella Vista NSW 215

  1. Collecting your Data

Any information you provide including the personal data collected, you have provided consent to:

  • Subscribe to any of our services
  • Complete surveys that are customer related
  • Conduct business relating to purchases and support
  • Get communication about updates and releases
  • Provide feedbacks, or
  • Participate in competitions

When we are in business with you we will include partial or full contact details which include addresses and names, emails, and telephone number. The details are based on the information you provide to us. We collect information on the bank or payment card from you based on the type of payment you use.

  1. Why we process your data

Your personal data once collected is stored in centralized systems which are controlled by Primax and only accessible by the authorized staff of the company. The information collected about you is used in the processing of your purchase orders, provide services, and also manage your accounts.

We will use our sales and marketing channels to contact you with your consent about other services provided that we think may be of interest to you. We normally use email to send our marketing communications but sometimes SMS and mail are used. We mainly process your data at two stages: before and after you register an account.

  1. Sharing your Data

We may share your data as follows:

Third parties approved by you. Data may be shared with other third parties which you have given consent to do so.

Our Third-Party who are our service providers. We may share information about you to our service providers who provide services such as information technology, payment processing, and provision of related infrastructure. The third parties are permitted to only use your data to a necessary extent to enable them provide these services to us. They are required to comply with appropriate measures of security and follow our instructions so that your personal data is protected. The third parties are subject to obligations of confidentiality and cannot use your personal information for other purposes.

Affiliates. Some of your personal information may be shared with our affiliates in which case we always require them to abide by our privacy statement. You may also allow our affiliates to use your information in case you wish to receive communications on marketing from them.

Corporate restructuring. When we do a business deal or negotiating one, we may share your personal information when the deal involves transferring of part or all of our assets. The deals to consider include: financing, merger, acquisition, or transaction on bankruptcy.

Other disclosures. we may share your personal information as we see appropriate or necessary: (I) to comply with laws (II) to protect our privacy/rights, property for you and others (III) to enforce our privacy statement.

We do not share any personal information provided to us outside the processing arrangements between Primax and you. We also do not share client’s information with any external business for the purpose of marketing those businesses. From the personal information we collect from you, you shall only receive communications on marketing from our company brands.

  1. International Data Transfers

Transferring of your personal data overseas will be made in compliance with the laid out aspects of the regulations applicable. When we transfer a client’s data internationally, that does not offer protection that is adequate and therefore, we will ensure there is compliance with the applicable law.

  1. Your Rights

As Primax, we provide the following rights to our clients:

Right to revoke consent

If personal data is processed on your consent basis, you have the legal right to revoke the consent at any given time. We will cease any relevant processing going forward which may include discontinuation of future orders or services.

Right to access to information

You may request the provision of your personal data if you want to know the personal data collected by Primax. You will be required to identify yourself. However, we will not provide a copy of your personal information to the extent the freedom and rights of others may be or are affected.

Right to portability of data

Every client has the right to receive personal data collected by Primax.

Information relevant to all queries and requests

Anything provided in this privacy statement is not intended to provide with additional rights or rights beyond as a subject of data. We will use reasonable means to respond to your query within one month. If the complexity of the situation requires us to extend this term, we are entitled to extend the term by two months.

  1. Storage and Protection of your data

We will respond to your requests by using reasonable endeavors to protect your data from alteration, loss, or any unlawful use. Your data will be encrypted where possible then stored by protection measures which are state of the art. A limited number of people can access your personal information. We have procedures in place that ensure that any breach on personal data is dealt with. We will also inform you of any breach where we are legally required to do so.

  1. Cookies

Our websites use different cookies. We may record the use of our online services by use of other means or by use of cookies. Cooking enables Primax to monitor your behavior of browsing. Cookies may generate information which may be regarded as personal which may be used for purposes stipulated in the privacy statement.

  1. Information Retention

Your personal information will only be retained for the necessary period to fulfill purposes brought out in this privacy Statement or to the extent of the law. Should you subscribe from our mailing, note that your personal data will have to be retained in our database as permitted by law.

  1. General

Primax is committed to resolve any issues or complaints about the use and collection of your personal data. In case of any questions regarding this privacy policy, feel free to contact customer service at info@primax.com.au or contact us using telephone 02 9133 1307. We hope to fully address any questions brought to our attention.

We have also done our best to ensure that this privacy policy shows the ways in which your personal information is processed and your rights in relation to it. For any requests, contact Primax using the contact information provided.

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